HOW LONG DOES IT TAKE TO SHIP AN ORDER?
Since all our products are customized, we need at 2-3 business days to complete your artwork. Production takes about and about a week or two to ship it straight to your door. However our times can vary depending on the demand and our backlogs. We will try our best to keep you informed of these turn around times via email or on the Track Your Order link.
WHY DO ITEMS SHIP SEPARATELY?
Due to our turn around times and how we produce our orders we sometimes ship items out separate from each other if it means getting them to you faster so you don't wait. We want to get you items as fast as possible.
WHAT DOES "UNFULFILLED" MEAN?
Unfulfilled is the default status of our order status plug-in. It isn't an accurate reflection of where your order is at. You can always email us to know which stage your order is in currently - it may be still at the artist or in production - we’d be happy to let you know!
MY TRACKING LINK DOESN'T WORK!
Please email us at email@example.com and notify us of the issue so we can figure out a solution and contact the shipping company or get the link working.
I ORDERED FROM OUTSIDE OF AUSTRALIA AND I HAVE A CUSTOM'S DUTY TAX. WHY?
Countries outside Australia oftentimes require a tax from goods purchased and shipped from overseas. Sadly, we are not able to purchase or pre-pay your duty tax when we print our shipping labels and those fees are different depending on the length of travel and the country of origin.